biji99 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how biji99 ("the Platform", "we", "us", "our"), operating at biji99.vip, collects, processes, stores, and protects personal data relating to individuals ("you", "the Player", "the User") who visit or use any part of the biji99 website or associated services, including online casino games, sports betting markets, live dealer games, crash games, and slot machines.

This Policy applies to all players regardless of how they access the platform — whether via mobile browser on Android or iOS, or via desktop browser. By creating a biji99 account or using the platform's services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

biji99 is committed to handling personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. We review and update this Policy periodically. The most current version is always available at biji99.vip/privacy-policy. Continued use of the platform following the posting of an updated Policy constitutes acceptance of the revised terms.

2. Personal Data We Collect

2.1 Registration Data

When you create a biji99 account, we collect the following information that you provide directly: your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and email address. This data is required to establish and manage your account, verify your identity, and fulfil our know-your-customer (KYC) obligations.

2.2 Identity Verification Data

To comply with responsible gaming obligations and to process withdrawal requests, biji99 may request copies of government-issued identity documents (such as a National ID card or passport), proof of residential address, and confirmation of your registered payment method. These documents are treated with the highest level of confidentiality and stored using access-controlled, encrypted storage systems.

2.3 Financial Transaction Data

biji99 records information about every deposit and withdrawal transaction processed through your account, including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, Mastercard), transaction amounts in Bangladeshi Taka (৳ / BDT), timestamps, and transaction reference numbers. biji99 does not store full payment card numbers; card data is handled exclusively by PCI-DSS-compliant payment processors.

2.4 Gameplay and Betting Data

biji99 records a complete log of all wagering activity on your account, including game sessions, bet amounts, outcomes, bonus usage, and sports betting history. This data is used for account management, dispute resolution, fraud prevention, and responsible gaming monitoring. Gameplay logs are retained for a minimum of five (5) years in accordance with standard industry record-keeping requirements.

2.5 Technical and Device Data

When you access biji99, our servers automatically collect certain technical information including your IP address, device type, operating system, browser type and version, referral URL, pages visited, session duration, and time-zone information. This technical data is used for security monitoring, fraud detection, platform performance optimisation, and aggregate analytics. It is not linked to your personal identity for marketing purposes.

2.6 Communications Data

If you contact biji99 support via email or any other channel, we retain records of that correspondence, including the content of your messages and any attachments. This data is used to resolve your query, maintain service quality, and for training purposes where applicable. Support records are retained for a minimum of two (2) years from the date of last contact.

3. How We Use Your Personal Data

biji99 uses the personal data collected for the following specific purposes:

• Account registration and management: Creating and maintaining your biji99 account, verifying your identity, and providing access to platform services.
• Transaction processing: Facilitating deposits and withdrawals in Bangladeshi Taka via your chosen payment method, and maintaining accurate financial records.
• Customer support: Responding to queries, resolving disputes, and providing assistance related to your account or bets placed.
• Fraud prevention and security: Detecting and preventing unauthorised access, money laundering, bonus abuse, and other fraudulent or harmful activity on the platform.
• Responsible gaming: Monitoring account activity to identify potential problem gambling behaviour and applying account controls where necessary, in line with biji99's responsible gaming obligations.
• Responsible gaming: Monitoring account activity to identify potential problem gambling behaviour and applying account controls where necessary, in line with biji99's responsible gaming obligations.
• Legal compliance: Meeting obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement authorities.
• Service communications: Sending you transactional notifications such as deposit confirmations, withdrawal updates, and account security alerts via SMS or email. These are not marketing messages and cannot be opted out of while your account remains active.
• Promotional communications: Where you have given explicit consent, sending you information about biji99 promotions, bonuses, and new game launches. You may withdraw this consent at any time by contacting support.

4. Legal Basis for Processing

biji99 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the services described in the biji99 Terms and Conditions, including account management, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) requirements and identity verification obligations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, such as receiving promotional communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

5.1 Payment Processors

To process your deposits and withdrawals, biji99 shares the minimum necessary transaction data with our payment processing partners, including mobile wallet operators (bKash, Nagad, Rocket, Upay) and bank transfer facilitators. These partners are bound by their own privacy and security obligations and are not permitted to use your data for any purpose beyond processing the specific transaction.

5.2 Game and Technology Providers

biji99 uses third-party game studios and technology providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to power casino games and sports betting markets. These providers may receive limited technical data (such as a session token or anonymised player identifier) required to operate the game interface. They do not receive your full name, payment details, or contact information.

5.3 Legal and Regulatory Disclosure

biji99 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by a valid legal obligation, court order, or lawful request. In such cases, biji99 will disclose only the minimum data required to comply with the request and, where legally permissible, will notify the affected player of the disclosure.

5.4 No Sale of Data

biji99 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Any data sharing arrangement not described in this Policy requires your prior explicit written consent.

6. Cookies and Tracking Technologies

biji99 uses the following types of cookies and similar technologies when you access the platform:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your account preferences, and enable secure navigation. They cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to collect anonymised, aggregate data on how players navigate the site — which pages are visited most frequently, how long sessions last, and where users encounter errors. This data is used solely to improve the platform and cannot be linked back to individual users.
• Security cookies: Used to detect and prevent fraudulent access attempts, including identifying unusual login patterns or suspicious session behaviour.

You can manage or delete cookies at any time through your mobile or desktop browser settings. Disabling essential cookies may prevent you from accessing certain features of the biji99 platform. biji99 does not use third-party advertising cookies or cross-site tracking technologies.

7. Data Retention

biji99 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal or regulatory obligations. Specific retention periods are as follows:

• Account and registration data: Retained for the duration of the active account and for a minimum of five (5) years following account closure, in compliance with standard AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC and identity documents: Retained for a minimum of five (5) years following account closure or the completion of the KYC process, whichever is later.
• Support correspondence: Retained for a minimum of two (2) years from the date of the most recent communication in the relevant support thread.
• Technical and device logs: Retained for up to twelve (12) months from the date of collection, after which they are anonymised or deleted.

When personal data is no longer required and no legal obligation mandates its continued retention, biji99 will securely delete or irreversibly anonymise it.

8. Data Security

biji99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and biji99 servers.
• Encrypted storage for sensitive data at rest, including identity documents and financial records.
• Role-based access controls ensuring that biji99 staff can only access the personal data necessary for their specific job function.
• Automated monitoring systems that detect and alert the security team to suspicious login patterns, unusual account activity, and potential data breaches.
• Regular internal security reviews of data handling processes and system configurations.

While biji99 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. In the event of a data breach that is likely to pose a risk to your rights, biji99 will notify affected players without undue delay and will take all appropriate remediation steps.

9. Your Rights

As a biji99 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact biji99 support at the email address stated in Section 12 of this Policy:

• Right of access: You may request a copy of the personal data biji99 holds about you, free of charge, once per calendar year.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected. Where information can be updated via your account settings, you are encouraged to do so directly.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations (such as AML record-keeping requirements).
• Right to restriction: You may request that biji99 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data while a correction request is being assessed.
• Right to object: You may object to the processing of your personal data where biji99 relies on legitimate interests as the legal basis. biji99 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (such as receiving promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place prior to withdrawal.

10. Children and Minors

The biji99 platform is strictly for individuals who are 21 years of age or older. biji99 does not knowingly collect or process personal data from anyone under the age of 21. If biji99 discovers that personal data has been collected from a person under 21, that account will be immediately closed, the data will be deleted (subject to any overriding legal retention requirements), and any funds in the account may be returned to the payment source used for the original deposit, net of any bonuses claimed.

If you believe a minor has registered on the biji99 platform, please contact support immediately at the email address in Section 12.

11. Changes to This Policy

biji99 reserves the right to update this Privacy Policy at any time. When material changes are made, the revised Policy will be posted at biji99.vip/privacy-policy with an updated effective date. Where the changes are significant, biji99 may also notify registered players via email or an in-platform notification. Your continued use of the platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how biji99 protects your data.

12. Contact and Data Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the biji99 data support team. All privacy-related enquiries are handled in English and are responded to within Bangladesh Standard Time (BST, UTC+6) business hours.

Contact email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line of your email and provide your registered account username to help us locate your data efficiently.